CRM & Marketing Automation Software for Small Businesses
Everything you need to keep your audience engaged at all stages of the buyer journey
FocalContact is the all-in-one marketing platform that helps you automate business and marketing processes, making it easier to attract, engage and convert more traffic into leads, enquiries, appointments and sales.
This is your complete marketing toolset
No need to cobble together multiple platforms... everything you need is here !
Email & SMS Marketing →
Easily send email campaigns with our intuitive drag & drop editor, or drive action with text messages
Booking Calendar →
Automate appointment bookings with a standalone or embedded calendar widget
Funnel & website builder →
Use our templates to quickly build websites and landing pages you can drive traffic to.
Automations →
Put business and marketing processes on autopilot
Sell time and products →
Text-to-pay, invoicing and sales through your website and landing pages
Reviews & Reputation Management →
Automate your review requests for more positive reviews that drive traffic and conversions
Blogging →
Improve your SEO, drive traffic and engage visitors with easy blogging
Social media scheduling and posting →
Auto-post to Facebook, Instagram, Twitter, LinkedIn, and Google Business Profiles
Contact Relationship Manager →
Keep all of your contacts and leads with notes all in one place
Customer Messaging →
Omnichannel messaging from a universal inbox for email, SMS, Messenger, Instagram DMs and Google chat
Form & Survey Builder →
Build forms and surveys to capture subscribers, enquiries, and feedback
Web chat →
Make it easy for website visitors to get in contact while they’re in the moment
Pipeline Opportunity Management →
Visualise your entire marketing and sales pipeline to maximise all your opportunities
Membership & Course Builder →
Easily offer your expertise (free or paid) with our easy course builder
Analytics →
See what’s going on in FocalContact, as well as from 3rd party data sources
Task Reminders →
Create tasks reminders (manually or through automations) to make sure things get done
Funnel & website builder →
Use our templates to quickly build websites and landing pages you can drive traffic to.
Email & SMS Marketing →
Easily send email campaigns with our intuitive drag & drop editor, or drive action with text messages
Booking Calendar →
Automate appointment bookings with a standalone or embedded calendar widget
Automations →
Put business and marketing processes on autopilot
Sell time and products →
Text-to-pay, invoicing and sales through your website and landing pages
Reviews & Reputation Management →
Automate your review requests for more positive reviews that drive traffic and conversions
Blogging →
Improve your SEO, drive traffic and engage visitors with easy blogging
Social media scheduling and posting →
Auto-post to Facebook, Instagram, Twitter, LinkedIn, and Google Business Profiles
Contact Relationship Manager →
Keep all of your contacts and leads with notes all in one place
Customer Messaging →
Omnichannel messaging from a universal inbox for email, SMS, Messenger, Instagram DMs and Google chat
Form & Survey Builder →
Build forms and surveys to capture subscribers, enquiries, and feedback
Web chat →
Make it easy for website visitors to get in contact while they’re in the moment
Pipeline Opportunity Management →
Visualise your entire marketing and sales pipeline to maximise all your opportunities
Membership & Course Builder →
Easily offer your expertise (free or paid) with our easy course builder
Analytics →
See what’s going on in FocalContact, as well as from 3rd party data sources
Task Reminders →
Create tasks reminders (manually or through automations) to make sure things get done
Everything in one place makes marketing simpler so it gets done!
You've got support when you need it
No matter what the time, there will always be someone to assist. It starts with a free onboarding call to help you get started, and then we back it up with help doc's, live chat and even video calls with support.
24/7
always available
97%
satisfaction rate
3 min
avg. response time on live chat
Hundreds of templates ready to go
Want to get started quick? Use our templates as a starting point to something great!
Take it up a gear with our powerful workflow automation builder to streamline marketing, communication, and even business processes
Some of the things you can do with FocalContact
It's so much easier when you can log in to one platform for all of your marketing and communication tasks
Manage your contacts and leads better
Build and manage your own website and blog
Build funnels for your marketing campaigns
Email and SMS followup and nurture campaigns
Automate or manually trigger review requests
Single inbox for omni-channel communication
Automate appointment bookings
Add web chat, forms and surveys
Add tasks and reminders for staff
Visualise all opportunities in your pipeline
Social media scheduling and posting
Invoice and take payments
Take it up a gear with our powerful workflow automation builder to streamline marketing, communication, and even business processes
INTEGRATIONS
Stop trying to make expensive tools work together
FocalContact puts all of your marketing functions in one tool, reducing your costs and making your job easier
Choose a plan and you're on your way to improving marketing ROI
Our plans come with a 14 day money back satisfaction guarantee so there's no risk
Base
$147 per month for 5 admins/users, and unlimited contacts
Collect and organise leads and contacts, schedule appointments, and keep on top of opportunities in your sales funnels
Includes:
Website Chat Widget
Embed a chat widget that allows you to follow up via text or email - keep communicating even after they leave your website.
Calendar/Appointment Scheduling
Share or embed calendars so people can book time directly into your calendar. You have the option to automatically create meetings for Zoom or Google Meets, and take payments via Stripe or Paypal
Opportunities Pipeline
Keep track of all sales opportunities and what stage they are at in your pipeline
Universal Inbox
A complete record of all emails, texts, phone calls, and messages via Messenger, Instagram, and Google Business Profile
Multichannel Communication
Initiate two way text and email, and continue conversations initiated via Messenger, Instagram DM and Google Business Profiles
Social Planner
Plan and schedule posts to Facebook, Instagram, LinkedIn and Google Business Profiles
Reputation Management
Send review requests for Facebook and Google, and reply to reviews in one place. Embed our reviews widget in your website
Plus
$247 per month for 5 admins/users, and unlimited contacts
The complete solution that pairs marketing and sales automation with the ability to build web and funnel pages
Includes everything in “Standard” plus:
Site Builder
Host & build your website code-free with our drag and drop builder (custom css styling option available for the more advanced)
Funnel Builder
Create multi-step funnels to get optins, appointments and sales
Form & Survey Builder
Create forms and surveys you can embed anywhere, so when completed it populates back into FocalContact – followup manually, or let your automations take over
CRM/Contacts Management
Manage, communicate and book appointments with all of your contacts in one place
Email & SMS Marketing
Create and send email campaigns
Workflow Automation Builder
Automate your followup and nurture processes to automatically send emails, texts, etc. based on rules you set
Expert
$347 per month for 5 admins/users, and unlimited contacts
The ultimate solution for course creators offering free and paid content that want everything in one place
Includes everything in “Plus” and:
Membership/Course Builder
Share your expertise by creating courses that can be broken up into modules and lessons - offer for free or paid
Community Builder - Coming Soon
Keep your community on your own platform - no distractions like on social platforms.
| Additional Usage Costs | |
|---|---|
| Extra Account Users/Admins | $10 per month for each one over 5 (currently free) |
| Included credit | Each month your account is topped up to $10 |
| Email Sending | $0.007 per send to individual email address |
| Email Address Validation | $2.50 for 1,000 validations |
| Mobile numbers | $6.00 each per month |
| SMS |
Outgoing: $0.05 per message Incoming: $0.0075 per message |
| Phone calls |
Outgoing to mobile: $0.0470 per minute Outgoing to landline/toll-free: $0.0240 per minute Incoming routing to mobile: ($0.0040 + $0.0470) per minute Incoming routing to landline/toll-free: ($0.0040 + $0.0240) per minute |
| AI Content Generation | $0.09 per 1000 words |
| Premium Workflow Actions | $0.01 per execution |
| *Costs displayed are subject to changes in carrier charges and do not include taxes. Costs are in USD for Australia - costs for other countries are available upon request. | |
Got a question?
Here are some answers, otherwise message us and don't forget signing up is risk-free with our 14 day money back satisfaction guarantee
Most people don’t want to spend money when they’re not 100% sure it’s the right solution for them…we get that!
So let us know within the first 14 days if it’s not right for you, and:
- We’ll give you a full refund, or
- You can cancel the recurring subscription and retain access to FocalContact’s social media scheduling tool and the Plai ads management platform forever (an $840 per year value)
We’ve got a special license that allows us to set our users up to use Plai.io – when you sign up just send 5 email addresses that you would like added to your Plai workspace.
It’s true other marketing tools have all-inclusive plans, but the reality is they have worked the numbers to determine a price point that they will not lose on, but most users do.
Our approach is not to charge you extra on plans to cover usage costs when you might not be using the platform as much as others are. Instead of charging you hundreds, and even thousands, more on plans like other tools do we charge a base fee plus usage fees. Only a small percentage of “power” users lose under this model, whereas the majority of users benefit from a fairer “pay for usage” model.
We recognise that some businesses use applications that have been specifically built for their industry, and FocalContact is not intended to replace those.
You can run FocalContact in parallel to your practice management software to do what it does not do, and use a tool like Zapier to set up integrations, use our premium workflow actions (including webhooks), or do an API integration.
If you use your practice management software for appointment bookings, it may do a two-way sync with Google and Office Calendars. FocalContact does, too, so syncing between FocalContact and your practice management software may happen automatically once two-way syncing is enabled.
Reach out if you have a specific question about how FocalContact may work with your practice management software, and if required we can provide an integration service (service fees may apply).
Everything listed in your plan level!
To help you get started, the first thing you should do is book an onboarding call. This call is done via Zoom video conference and will walk you through anything that needs setting up.
Depending on the inclusions of your plan level, we include templates for emails, websites and funnels that you can deploy and edit. We also include some standard automations that are saved to draft in your account, ready to edit and publish. These automations include:
- Multichannel reply bot automations
- Appointment confirmation and reminders.
- Notifications for form submissions.
- Longterm nurture sequence template.
There is a lot you can do with FocalContact… and yes, honestly it can be quite overwhelming.
Here are some quick wins to start:
- Import your contact list.
- Set up your first email template and send an email to your database.
- Replace the forms on your website so you have everything coming into your universal inbox.
- Add the web chat widget to your website.
- Connect your social media accounts to the Social Planner and start scheduling your social media posts.
- Create a calendar for people to book appointments on autopilot – you can use the hosted link, or embed on your website.
You might decide the best use of your time is in your business, while getting someone to set up FocalContact for you.
If that’s the case, reach out to us.
We can offer services to assist from basic account setup, to complicated marketing and business process workflow automations, to integrations with other software.
Manage Leads Better – Communicate Better – Close Better
Everything in one place for marketing & sales automation
